Customer Service Specialist (CSS) Program
Introduction
The programme is open to those seeking to pursue a career in customer service and those already in the service industry. Also for organizations looking to upscale their staff with new innovation in addressing customer service experience.
The training/workshop is designed to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.
This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills and attitude.
Course Content/Key Topics
- Introduction to Customer Service
- Team Building & Management
- Technology & Customer Service
- Practical Telephone Etiquettes
- Communication Skills/Customer contact technicalities
- Managing difficult customers and their complaint
- Exceeding Customers expectations
- Selling in a competitive environment
- Customer Recovery Skills
- Managing Work Stress
For Whom/Who should attend?
This course is specially designed for:
- Graduates or Students who desire a career as Customer Service Executive.
- Public Relations & Sales Support Personnel.
- Protocol and Corporate Services Personnel.
- Ticketing/Reservation Officer, Check-in, baggage handlers & Call Centre Staffs
- Meet and greet personnel of large organization
- Airport General Operations Personnel
Entry Requirements
Participants must possess the following:
- either of SSCE, NECO, NCE, OND, HND, BSc, MSC
- Basic computer knowledge is required
- Good communication skill
Course Fee : NGN 70,000
Apply Now!
Course Schedule
Method: Physical & Virtual Class
Duration: 5 days
Location: Benin & Online
